Returns, Refunds & Cancellation Policy

At FireNFreeze.in, your satisfaction is our priority. While our website functions as a catalog and enquiry platform, we maintain a transparent policy for all purchase orders fulfilled through offline channels such as email and phone. 📞

1. Scope of Policy

This policy applies only to confirmed and completed purchase orders that are invoiced via official channels and shipped by Fire N Freeze from its warehouses or partner logistics. Orders completed outside official channels are not covered.🌏

2. Return Eligibility

Products may be eligible for return only if they meet the following criteria:

• Item has manufacturing defects and is unused/original packaging.
• Item was insured but received damaged or incorrect.
• Proof of purchase (invoice) is provided.

3. Non-Returnable Items

We do not accept returns for:

• Custom-made or tailor-made-to-order products.
• Bulk / large commercial wholesale orders (unless defective).
• Damage caused by improper handling or unloading at purchaser’s site.
• Exposure to extreme temperatures or water after delivery.
• Material damage during transit unless additionally insured.

4. How to Initiate a Return

Contact us at hello@firenfreeze.in with your PO/Invoice number and photo/video proof.

5. Refund Value via Credit Note Policy

Refund values are processed via Credit Notes in cases of approved returns or cancellations initiated by M/s. Fire N Freeze due to unavailability.

• Timeline: Processed within 7–10 business days.
• Notification: You will be notified via Email or Phone once the credit note is issued.

6. Cancellation Policy

6.1 Customer-Initiated

Orders may be cancelled 3 business days before material despatch. Once packed or shipped, orders cannot be cancelled.

6.2 Fire N Freeze-Initiated

We reserve the right to cancel due to product unavailability, payment verification failure, or suspected fraudulent activity.

7. Shipping Charges

• Defect/Error: Return shipping is covered by Fire N Freeze.
• Personal Reasons: Customer bears all shipping costs.

8. Damaged or Incorrect Items

Contact us within 1 hour for Greater Mumbai or 24 hours for other locations. We will arrange for a replacement or a refund value via credit note if a replacement is not possible.

9. Force Majeure ⚡

We are not liable for return or refund failures due to natural disasters, government restrictions, transport strikes, or customs clearance delays.

10. Contact Information 📞