📜 Terms and Conditions of Service

Welcome to FireNFreeze.in, operated by M/s. Fire N Freeze (“Company”, “We”, “Our” or “Us”).

These Terms and Conditions (“Terms”) govern your use of our website, which functions in a catalog and informational mode for product showcasing, business enquiries and commercial collaboration.

By accessing and browsing our Website, you agree to comply with and be bound by these Terms and Conditions of Service. If you do not agree, fully or partly, please refrain from using the Website.

1. Company Overview

• Business Name: M/s. Fire N Freeze
• Website: https://www.FireNFreeze.in
• Primary Function: HoReCa segment Catalog and enquiry-based product showcasing, customised and tailor-made contract manufacturing, kitchen design and fabrication, project consulting
• India & Global Office: Andheri, Mumbai 400 053, Maharashtra
• Email: hello@FireNFreeze.in

2. Nature of Services

FireNFreeze.in does not sell products directly through the website. Instead:

• We offer a product catalog for browsing, information and reference only
• All purchases, bulk orders, partnerships and enquiries are handled offline via direct communication (email or phone, personal meeting)
• There is no payment gateway, cart or online checkout on the Website
• Product or material availability, pricing and delivery lead time are provided upon request

By using the Website, you understand and agree that:

• No commercial transaction is conducted online
• All negotiations, pricing and agreements occur off-platform only. 💼

3. Eligibility to Use

By using this Website, you confirm that:

• You are at least 18 years of age or under appropriate supervision
• You are accessing and browsing the site for lawful purposes such as product / material enquiry, B2B interest or partnership opportunities

4. Intellectual Property

All content on FireNFreeze.in — including product / item names, images, graphics, branding, layout, descriptions, specifications and content — are the intellectual property of M/s. Fire N Freeze or licensed third parties / manufacturers.

You may not:

• Reproduce or distribute any material without our written permission
• Use our logo, design, formatting, content or images for commercial purposes
• Copy catalog images, content or text for resale or misrepresentation

5. Product Catalog and Accuracy

The catalog is intended to give potential clients a general overview of our products and capabilities. While we strive for accuracy, clarity, correctness and completeness, we do not warrant that:

• All product images, specifications, content or descriptions are always 100% accurate.
• Products displayed will always be available or suitable for your specific use.

We reserve the right to update, modify or remove catalog content without prior notice.

6. Communication and Enquiry Handling

6.1 Channels of Communication

Users may contact M/s. Fire N Freeze through:

• Email: For additional information, detailed queries and quotations
• Phone: For urgent or personalised consultations
• Contact Form: Available on the Website for structured enquiries

6.2 Response Time

We strive to respond within 24 – 72 business working hours. However, response time may vary depending on:

• Nature of enquiry
• Geographic location
• Volume of requests

7. Disclaimer of Transactions

As no transactions are conducted on the Website, we are not liable for:

• Any assumed orders, payments or contracts attempted via the Website.
• Miscommunication or incomplete information submitted via enquiry forms.
• Third-party misrepresentation claiming to act on behalf of M/s. Fire N Freeze.

All transactions must be formally initiated through verified communication from our team. 🔒

8. Prohibited Activities

By using FireNFreeze.in, you agree not to:

• Attempt to access backend systems or interfere with website operations.
• Upload malicious software, bots or scripts.
• Use contact forms to send spam, promotional messages or threats.
• Impersonate M/s. Fire N Freeze or any of its representatives.

We reserve the right to report unlawful use to authorities and restrict access to the Website.

9. International Use and Compliance

This Website is accessible globally. By using it, you acknowledge that:

• FireNFreeze.in content is managed in accordance with Indian and U.S. laws.
• Product availability, regulations and compliance may differ by country.
• It is your responsibility to ensure products meet your local import requirements. 🌎

10. Limitation of Liability

To the extent permitted by law, FireNFreeze.in is not liable for:

• Losses or damages from using the Website or relying on catalog data, specifications, information.
• Delays in communication or lack of response.
• Misuse of the information presented on the Website by third parties.

Use of this Website is entirely at your own risk.

11. Privacy and Data Handling

By submitting an inquiry or filling out our contact form, you consent to:

• Our collection of Your: salutation / gender, full name, designation / role, outlet & establishment type, outlet / brand Name & co. / firm name, email, phone number, billing and shipping address, geographical location, payment details (via secure third-party gateways only), and message content.
• Contacting you via your submitted details to discuss your enquiry.
• Storage of your contact data for future communications and relationship management.

Please refer to our Privacy Policy for full details on data processing, retention and security. 🔐

12. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be posted with a new “Last Updated” date. Continued use of the Website constitutes acceptance of any revisions.

13. Governing Law

These Terms are governed by:

• Indian Law for users and interactions.

Disputes will be resolved under the exclusive jurisdiction of courts in:

• Mumbai, India for all interactions.

14. Contact Information 🤝