Privacy Policy

FireNFreeze.in (“Company”, “we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when visiting our website https://www.firenfreeze.in (“Website”).

By accessing or using the Website, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. If you do not agree fully or partly, please do not use our Website.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information (“Personal Data”) you provide voluntarily, including:

• Your Salutation / Gender
• Full Name
• Your Designation / Role
• Your Outlet & Establishment Type
• Your Outlet / Brand Name & Co. / Firm Name
• Email Address
• Phone Number
• Billing and Shipping Address, Your geographical location
• Payment Details (via secure third-party gateways only). We do not facilitate online transactions or offer paid services through the website. As a result, you are not asked to share sensitive financial information such as bank a/c details, debit/credit card details, BHIM or UPI credentials.
• Any other personal information submitted via forms or emails

1.2 Non-Personal, your indirectly submitted Information

We share details with our customer care / research analytics team. (This information used to monitor or for training purposes and to ensure better service).

When you visit the Website, we automatically collect non-identifiable data, such as:

• IP Address
• Browser type and version, operating system
• Device information, Id & type (desktop, mobile, tablet, laptop)
• User activity, Date & Pages visited, clicks, time spent
• Referring URL
• Clickstream behaviour
• Device specification & Apps settings, App error reports, identifiers associated with cookies or other technologies that may identify your device or browser

1.3 Cookies and Tracking Technologies 🍪

We use cookies, beacons, tags, and scripts to improve user experience and analyse website traffic. These may include:

• Session cookies (expire when browser is closed)
• Persistent cookies (stored until manually deleted)
• Third-party analytics (e.g., Google Analytics)
• Social media plugins (Facebook Pixel, X, Instagram, etc.)

You can manage or disable cookies through your browser settings or device settings, change your cookie settings by clicking ‘Preferences’.

2. How We Use Your Information

We may use the collected information for the following purposes:

• To operate, manage, maintain and improve the Website
• To process and fulfil orders and payments
• To understand your interaction with us including messages exchanged & respond to your enquiries or support requests
• To send newsletters, promotions or service updates (with opt-out)
• To analyse trends and usage patterns
• To comply with legal obligations
• To prevent fraud and ensure website security

3. Legal Basis for Processing (EU GDPR Compliance)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the data collected and context. We process your information under the following lawful bases:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interests

4. How We Share Your Information

We do not sell or rent personal data. However, we may share it with:

4.1 Service Providers

• Payment processors (eg; Stripe, PayPal, UPI, BHIM, HDFC Bank, IDBI Bank)
• Shipping and delivery, logistics services
• Email marketing platforms (eg; Mailchimp)
• IT and cloud service providers
• Website analytics tools (eg; Google Analytics)

4.2 Legal and Regulatory Authorities ⚖️

We may disclose personal data:

• To comply with legal obligations
• To protect our legal rights
• In response to lawful requests by Govt. and public authorities

4.3 Business Transfers

In the event of a merger, acquisition or asset sale, your information may be transferred.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, tax or accounting requirements. When data is no longer needed, we securely delete or anonymise it.

6. Security Measures 🔐

We use industry-standard security technologies and procedures to protect your personal data, including:

• SSL (Secure Socket Layer) encryption
• Secure data storage and firewalls
• Access controls and authentication protocols
• Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at: hello@firenfreeze.in

8. Third-Party Websites and Services

Our Website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

9. Children’s Privacy 👶

Our Website is not intended for children under 17 years of age. We do not knowingly collect personal data from children. If we learn we have inadvertently collected such data, we will delete it promptly in compliance with applicable laws

10. International Transfers 🌍

If you are accessing our site from outside the United States, be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where our servers or service providers are located. We ensure adequate protection for such transfers as required by applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Please review this policy periodically for any changes.

12. Contact Information 📞

13. California Residents (CCPA Disclosure)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal data we collect and how we use it
• Request deletion of their data
• Opt-out of the sale of personal information (we do not sell personal data)

To exercise your rights under CCPA, please email: hello@firenfreeze.in

14. GDPR – EU/EEA Users

If you are in the EU/EEA, you have the right to:

• Lodge a complaint with a supervisory authority
• Withdraw consent at any time
• Request data transfer or erasure

Our Data Protection Officer (DPO) can be reached at: hello@firenfreeze.in

15. Do Not Track Signals 🚫

Some browsers offer a “Do Not Track” feature. Our Website currently does not respond to DNT signals due to lack of uniform standards